Updated: 11/03/2019
Customer Service Insurance Chatbot examples
When you buy a product you interact with a salesperson or a sales team maybe once or in case of online purchases you may not even talk to anybody. But after purchasing a product whenever you have an issue or a question related to the product you talk to the customer service, in some cases multiple times. Customer service plays an integral role in any company. Many companies offer customer service 24 x 7 but most of them provide service only during certain hours. Also, your experience of interacting with the company will depend on the person you’re talking to. Customer service chatbots can help with all these issues and improve client engagement.
How many times have you waited on line over the phone to connect with a customer service representative of a company? Another challenge which you face after connecting is that you have to spell your first name, last name and provide many other details before they can listen to the issue you are calling about.
Every time a customer service representative picks up your phone, the company you are connecting with is spending somewhere between $5-$15. Hence it is not only time consuming for the customers to connect with CSR (customer service representative) over the phone, it is also expensive for companies.
Now imagine whenever you have to connect with a company for any issue or a query you are able to message them to get a response. Insurance chatbots can help companies with this kind of use case. Customer service Chatbots can respond to most of the queries instantaneously and whenever it is not able to answer, someone from the company can respond to those messages.
The best part about messaging is that we are ok to wait for an answer and that’s why we are sending a message in first place else we would have called. For example, when you message your friend on Monday to plan for a get together on Saturday, you are ok to get a response after some time if it had been something urgent you would have called.
What is an Insurance Chatbot
It’s an automated messaging based system used by Insurance agencies, brokerages, and carriers to serve their customers. In the below section, we have discussed some of the use cases related to insurance chatbot examples.
Best Chatbot for Insurance Agency
Now let’s look at some of the Insurance chatbot examples or scenarios where Customer service Chatbot can help:
1. General Queries
Insurance agency perspective queries like hours of operation, direction, do you sell a specific product (say life insurance)? These and many such general queries can be instantaneously responded by Chatbot via messenger. Customer service Chatbot can be configured for general queries and over time with AI it can learn what else customers are asking about.
How to Generate Insurance Leads online
2. Book Appointment
Customer may want to visit your office and can book an appointment via messenger/ Chatbot. Customer service Chatbot can integrate with your calendar and your customer can choose open slots to book an appointment. They don’t need to call during office hours and talk to someone and go back and forth in order to book an appointment.
3. Product Inquiry
A prospective buyer may have queries about your product or services. There are so many small businesses and companies that lose business because they are not able to answer/respond to the phone right away. Websites are also not always able to provide the information that the customer is looking for. Chatbot can handle most of the regular product inquiries and also connect with a real person if needed.
4. Transactions
Chatbots are being used for e-commerce. You can order your pizza or book a cab via Chatbot. From an insurance perspective, one can get a quote, get details about coverage etc using a Chatbot. Companies like Lemonade have adopted Chatbot not only for selling insurance but they also process claims (sometimes within 3 sec) via Chatbot.
5. Making a payment
Chatbot can accept payments from your customers. In China, people pay for mostly everything, from their cabs to hotdogs using messenger and this will soon be prevalent across the globe. Customer service Chatbot can help you in collecting initial premium.
Hopefully, this article was useful to you and helped with learning something new. Please share it with anyone who may benefit from it.
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